Frequently Asked Questions
❓Is the LED mask safe to use?
Yes - our Led mask uses non-invasive light therapy that is safe for regular use. its designed for at home treatments with no pain, no downtime, and no damage to the skin.
❓How often should I use the LED mask?
For best results, use the mask 10 - 15 minutes per session, 3 -5 times per week. Consistency is key to seeing visible improvements.
Where are you located?
Our head office is located in Australian Sydney, shipping directly to customers across Australia.
How much does shipping cost?
We offer Free Shipping Australia wide - no hidden fees.
❓Does it really work?
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How long does shipping take?
Orders typically arrive within 3 - 10 business days, depending on your location. You'llrecieve tracking as soon as your order is dispatched.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.