⭐ CONTACT US — AUS SKINLAB
We’re here to support you every step of your skincare journey. Whether you have a question about our devices, need help with an order, or want personalised guidance, the AUS SKINLAB team is always ready to assist.
💌 Customer Support Email:
ausskinlab222@gmail.com
We reply within 24–48 hours (usually much sooner).
Please include:
- Your name
- Order number (if applicable)
- Clear details of your question
- Photos/videos if there is an issue with an item
This helps us respond faster and give you accurate support.
📦 Order & Tracking Questions
If you’re wondering where your order is, you can check anytime on our:
→ Track Your Order page
If your tracking hasn’t updated for a few days, don’t worry — this can happen during international transit. Contact us and we will look into it immediately.
🛠️ Product Support
Need help using your device?
Our team can guide you through:
- How to use your LED mask
- Frequency wand tips
- Steamer safety
- Neck/eye/chin devices
- Recommended usage schedules
We want you to get the best results possible.
🧾 Refunds or Replacements
To request a replacement for a damaged or faulty item, email us with photos or videos and we will assist you right away.
⭐ We’re Here For You
Our mission is to make professional skincare accessible to everyone. If you need help, reassurance, or advice — reach out. We’re real people, and we genuinely care about your results and experience.
