⭐ FAQ — AUS SKINLAB
1. What makes AUS SKINLAB different?
We combine clinically backed skin technology with accessible, at-home convenience.
Our LED masks, frequency wands, steamers, and targeted devices use the same wavelengths and methods found in professional clinics — but at a fraction of the cost and without appointments.
Everything we offer is non-invasive, gentle, and suitable for most skin types.
2. Are your devices safe?
Yes. Our devices use non-UV, dermatology-approved wavelengths and gentle frequencies that have been studied for decades.
They are safe for:
• acne-prone skin
• sensitive skin
• aging skin
• uneven tone
• scars & texture
• dull or dehydrated skin
If you have a medical condition, are pregnant, or use photosensitive medication, consult a professional before use.
3. How long until I see results?
Results vary depending on your skin concerns, but most customers notice:
• Brighter, calmer skin within 1–2 weeks
• Reduced breakouts in 2–4 weeks
• Improved texture & firmness in 4–8 weeks
• Visible anti-aging changes (fine lines, elasticity) within 6–10 weeks
Consistency matters. Just like a clinic treatment, results build over time.
4. Are your results clinically supported?
Yes. Our devices use proven mechanisms:
LED Light Therapy
• Red light supports collagen production and healing
• Blue light reduces acne-causing bacteria
• Near-infrared improves firmness and cellular repair
High-Frequency Therapy
• Increases oxygen flow → supports clearer skin
• Helps reduce inflammation
• Stimulates circulation for improved tone
Facial Steaming
• Opens pores for deeper cleansing
• Increases blood flow
• Boosts hydration and product absorption
These methods are widely used by dermatologists and skin clinics.
5. How often should I use the devices?
• LED Mask: 10–20 minutes, 3–5 times per week
• Frequency Wand: 2–4 times per week
• Steamer: 1–2 times per week
• Chin/Neck Devices: 10–15 minutes daily or every second day
We include simple guides with every device.
6. Do I need skincare products to use with it?
You can pair our devices with your current routine.
For best results:
• Use LED on clean, dry skin
• Use frequency wand with a thin aloe vera or conductive gel
• Use the steamer before serums to boost absorption
You do not need to replace your entire routine.
7. Can these devices worsen my skin?
No. Our devices are non-invasive and do not use harsh ingredients.
However, using them too aggressively or not following instructions may cause temporary irritation.
Always start slow and increase gradually.
8. What skin types can use AUS SKINLAB?
All skin types, including:
• oily
• dry
• combination
• sensitive
• acne-prone
• mature skin
LED and frequency treatments are gentle and suitable for most people.
9. Do you ship worldwide?
No — Australia only
10. How long does shipping take?
• Australia: 7–12 business days
Processing time: 1–3 days.
11. Will I receive tracking?
Yes — every order includes a tracking number.
You can check your order anytime through our Track Your Order page.
12. What is your refund policy?
We offer refunds for:
• damaged items
• manufacturer faults
• incorrect items
We do not refund if:
• the wrong address was entered
• the item was used
• the item was purchased by mistake
Submit claims within 7 days of delivery.
13. What if my order hasn’t arrived?
If your order is delayed, contact us at ausskinlab222@gmail.com
We will check the tracking, update you, and assist with replacements if necessary.
14. How do I contact support?
Via email: ausskinlab222@gmail.com
We reply within 24–48 hours.
15. Do you offer warranties?
Yes — all devices come with a 30-day warranty for manufacturing faults.
