Your skin, Your Lab. Aus SkinLab
Clinic inspired skincare technology designed to treat, restore and transform your skin at home.
Frequently Asked Questions
How often should I use the LED mask?
3 - 5 times per week for 10 - 20 minutes gives the best results.
When will I start seeing results?
Most people notice brighter, clearer skin within 2 - 4 weeks of consistent use.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Ausskinlab222@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Clinic - garde treatments often come with clinic -level prices. AUSSKILAB exists to change that - delivering professional - inspired skin technology that's inclusive, effective and designed for real life, real skin and long term results.
Fast, Free & Secure Shipping Australia Wide
Free and fast shipping Australia - wide. We deliver your skincare essentials quickly and reliably across Australia - no extra costs, no waiting weeks. Just smooth, simple delivery straight to your door.
AUS SKINLAB was built for people who want something simple, accessible, and effective - real results without needing access to expensive clinics or specialist appointments. We believe every person deserves the opportunity to feel confident in the skin, not just the people who can afford weekly treatments.