⭐ SHIPPING POLICY — AUS SKINLAB
At AUS SKINLAB, we aim to deliver a smooth, transparent and reliable shipping experience for every customer. All orders include tracking, secure packaging, and customer support throughout the process.
📦 Processing Time
Orders are processed within 1–3 business days.
During high-volume periods, processing may extend slightly — but we always work to ship your order as quickly as possible.
🌍 Shipping Times
We offer FREE Australia Wide shipping on all orders.
Estimated delivery times:
- Australia: 7–12 business days
(Shipping times may vary depending on your states customs and local postal services.)
🔍 Tracking Your Order
Every order includes a tracking number.
You can monitor your delivery anytime through our Track Your Order page.
If your tracking hasn’t updated for several days, don’t worry — it can happen during international transit. If you’re concerned, contact us and we’ll look into it.
🚚 Split Shipping
If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You will receive individual tracking numbers for each package.
🛃 Customs Information
Most orders arrive with no delays at all.
If your country’s postal service performs routine checks, the delivery time may increase slightly — this is normal and outside our control.
We will always support you and provide updates if your package is held during routine processing.
❗ Wrong Address or Missing Information
Please ensure your address is correct at checkout.
AUS SKINLAB is not responsible for delays or lost parcels caused by incomplete or incorrect addresses.
If you made a mistake, email us within 12 hours so we can update your order before it ships.
💬 Need Help?
Our support team is here to assist you with tracking, delays or delivery questions.
Contact us at ausskinlab222@gmail.com and we’ll respond within 24–48 hours.
